24/7 reliable customer service to keep you in the loop at all times.
Our customer services team are a huge part of the Clarke experience. Fully trained and completely focused on our customers:
Customers can talk to a real person
We obsess about delighting our customers on a daily basis.
Our investments in improved IT enables our teams to give our customers best in class service when it comes to tracking, booking jobs and managing accounts.
With our consistent investment in our technology infrastructure, it means we can stay ahead of our competition.
We have a comprehensive system for receiving PODs from our drivers in the field and ensuring customers can access the PODs as quickly as possible via a web-based interface. The PODs are also securely stored for up to five years.
Vehicle Telematics and Tracking
Clarkes is committed to ensuring our drivers are safe and responsible. We have invested over £330k in our telematics system to date. All our cabs are fitted with forward facing cameras and tracking systems. This is also being used to provide our warehouses with ETAs so that our vehicles can be loaded and unloaded more efficiently, ensuring your goods are delivered on time and in full.
Our powerful web-based order entry system gives customers complete visibility in relation to their orders and enables them to print manifests, labels and delivery notes. We also offer an extensive range of integration platforms this includes EDI Transfers, Web Services, CSV, Email, XML, EDIFACT.
Our systems allow us to monitor our performance in real time and also produce performance reports that will help us to improve our services. These services are also available to our customers in various formats.
Bespoke system design and tailored IT solutions, significantly increases the efficiency of processes within our business. We can naturally adapt to future challenges and match your unique requirements as a customer.
Our solutions are built on highly resilient foundations (Hyper-V, Windows Server, jBase & .NET), providing near real-time fail-over to a disaster recovery site to guarantee uninterrupted availability of mission-critical applications.
Our extensive Integration Platforms enable us to exchange data with our customers and partners.
Our powerful web-based order entry system gives customers complete visibility in relation to their orders, and enables them to print manifests, labels and delivery notes and to view ETAs and PODs.
Our systems allow us to monitor our performance in real time and also produce performance reports that will help us to improve our services