Clarke Transport a family business – one of the leading privately owned multi-service transport organisations in the UK are looking for a Customer Service Clerk to work out of our depot in Tipton, West Midlands.
Are you Interested in a transport role within one of the nation’s leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?
Job Role & Purpose
- You will be the first point of contact for all customer complaints and queries.
- You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.
Duties
- Promptly and effectively resolve customer queries and complaints, in accordance with the Company’s policies and procedures, to promote customer satisfaction and brand loyalty.
- Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout.
- Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department.
- Maintain customer database records, in line with Company processes.
- Ensure that correct processes are followed , seeking approval and / or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation.
- Actively chase up any outstanding actions, where required, in order to complete the claim / accident report to a gain a necessary conclusion.
- Provide regular feedback to the Customer Service Manager on trends in queries and / or complaints.
- Compile reports on key departmental data, as requested.
- Assist the efficient conclusion to a query or complaint.
- To complete any other reasonable duties as instructed by the management team.
If you are a Customer Service Clerk, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.
- £11.78 (40hrs per week)
- 20 Days plus 8 statutory holidays (28 days in total)
- Additional Holiday after 4 years’ service – Extra Day for every additional year’s service up to a maximum of 5 extra days.
- Full uniform and PPE provided.
- Auto Enrolment Pension Scheme.
Job Types: Full-time, Permanent
Pay: £12.57 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Experience:
- Customer service: 2 years (preferred)
- Logistics customer service: 2 years (preferred)
Work Location: In person at the Tipton Depot
Please email info@clarketransport.co.uk