Customer Service Clerk – 08.00 to 17.00 Monday to Friday

 Tipton Full-Time 24000 – 26000 £ / year (est.) No home office possible. As a Customer Service Clerk, you will play a vital role in ensuring customer satisfaction.

At a Glance

As part of your duties, the Customer Service Clerk will handle various inquiries and provide solutions.

• Tasks: Be the go-to person for customer queries and complaints, ensuring top-notch service.
• Company: Join Clarke Transport, a leading family-owned transport organisation in the UK.
• Benefits: Enjoy £11.78 per hour, 28 days holiday, casual dress, and employee discounts.
• Why this job: Work in a fast-paced environment that values career growth and personal development.
• Qualifications: 2 years of customer service experience preferred, especially in logistics.
• Other info: Full-time role with a supportive team at our Tipton Depot.

The predicted salary is between 24000 – 26000 £ per year.

Clarke Transport, a family business and one of the leading privately owned multi-service transport organisations in the UK, is looking for a Customer Service Clerk to work at our depot in Tipton, West Midlands.

Are you interested in a transport role within one of the nation’s pioneering distribution organisations? Do you want to work with an organisation that invests in its people, career development, and ongoing personal growth? Are you looking for a fast-paced, progressive environment?

Job Details:

• Working hours: 08:00 to 17:00, Monday to Friday

Job Role & Purpose

• You will be the first point of contact for all customer complaints and queries.
• Provide excellent customer service, ensuring issues are handled professionally, efficiently, and effectively, to minimise business risk and promote the company brand.

Responsibilities

• Resolve customer queries and complaints promptly and effectively, following company policies and procedures.
• Maintain regular contact with internal and external customers to offer professional, personal, and timely service.
• Investigate and resolve customer issues, escalating to other departments when necessary.
• Maintain customer database records in line with company processes.
• Follow correct processes, seeking approval or escalation from the Customer Service Manager for actions like reimbursements or compensation.
• Follow up on outstanding actions to complete claims or accident reports.
• Provide feedback on trends in queries and complaints to the Customer Service Manager.
• Compile departmental reports as requested.
• Assist in resolving queries or complaints efficiently.
• Perform any other duties as instructed by management.

Candidate Profile

• Genuine desire to build a career in a fast-paced environment with a drive to improve.

Benefits & Compensation

• £11.78 per hour (40 hours/week)
• 28 days holiday including 8 statutory holidays; additional holiday after 4 years’ service (up to 5 extra days)
• Full uniform and PPE provided
• Auto Enrolment Pension Scheme

Additional Information

• Job Type: Full-time, Permanent
• Pay: £12.57 per hour
• Benefits include casual dress, company pension, employee discount, free and on-site parking, referral programme, store discount

Experience Required:

• Customer service: 2 years (preferred)
• Logistics customer service: 2 years (preferred)

Work Location: In person at the Tipton Depot

Please email applications to: info@clarketransport.co.uk